Answering and Wait Times: Keep Them Short
Customers have been trained to expect fast services. In order to maintain quality customer service, you have to have quick-response system. Technology can give you the speed that you need to get an...
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Bad Customer Service
There is nothing more frustrating than receiving bad customer service from a business. Bad service can range from being kept on hold for long amounts of time, to verbally insulting the customer. Such...
View ArticleClik here to view.
Tips for Better Customer Service
Excellent customer service is crucial to your business’ bottom line. Top-notch support captures new business and keeps valuable customers coming back to you. Being friendly and helpful, however, can...
View ArticleClik here to view.
What is Contact One?
Contact One is more than just a call center. Contact One is the first experience a customer has when contacting a business. We know that first impressions are critically important to a business’s...
View ArticleClik here to view.
Why Have an Answering Service for a Medical Practice
Customer service is important with all businesses, but it is even more essential in the healthcare industry. Lasting patient-doctor relationships rely on continuous communication, even after-hours....
View ArticleClik here to view.
Financial Rebuilding: How an Answering Service Can Help Staff Return to Full...
Companies around the world have been forced to make staffing adjustments to survive the COVID-19 outbreak. These include salary reductions, furloughs and layoffs, as well as cutting back on staff...
View ArticleWhat to Look for in an Answering Service
Bringing in an outside answering service is a big decision for business owners, but can be a great addition. Experienced answering services like Contact One can improve customer service experiences,...
View ArticlePress 0 for a representative… maybe
I called my bank recently and found that they, like many companies these days, had changed their phone directory so that dialing zero doesn’t immediately send you to customer service. My need didn’t...
View ArticleWhat We’ve Learned About Human Connection – Customer Service Lessons
Seamless Human Response. We’ve been talking about this at Contact One for years. It’s the reason we exist. But this year, we’ve also seen how important human connection is. Throughout this pandemic,...
View ArticleGoogle Voice for Business: Using Google’s VoIP service for your business
The Basic Features of the Free Version of Google Voice In this article, we are talking about the free consumer version of Voice, which has been around since 2009. In 2019, Google released Voice for...
View ArticleAnswering and Wait Times: Keep Them Short
Customers have been trained to expect fast services. In order to maintain quality customer service, you have to have quick-response system. Technology can give you the speed that you need to get an...
View ArticleClik here to view.
Bad Customer Service
There is nothing more frustrating than receiving bad customer service from a business. Bad service can range from being kept on hold for long amounts of time, to verbally insulting the customer. Such...
View ArticleClik here to view.
Tips for Better Customer Service
Excellent customer service is crucial to your business’ bottom line. Top-notch support captures new business and keeps valuable customers coming back to you. Being friendly and helpful, however, can...
View ArticleClik here to view.
What is Contact One?
Contact One is more than just a call center. Contact One is the first experience a customer has when contacting a business. We know that first impressions are critically important to a business’s...
View ArticleClik here to view.
Why Have an Answering Service for a Medical Practice
Customer service is important with all businesses, but it is even more essential in the healthcare industry. Lasting patient-doctor relationships rely on continuous communication, even after-hours....
View ArticleClik here to view.
Financial Rebuilding: How an Answering Service Can Help Staff Return to Full...
Companies around the world have been forced to make staffing adjustments to survive the COVID-19 outbreak. These include salary reductions, furloughs and layoffs, as well as cutting back on staff...
View ArticleWhat to Look for in an Answering Service
Bringing in an outside answering service is a big decision for business owners, but can be a great addition. Experienced answering services like Contact One can improve customer service experiences,...
View ArticlePress 0 for a representative… maybe
I called my bank recently and found that they, like many companies these days, had changed their phone directory so that dialing zero doesn’t immediately send you to customer service. My need didn’t...
View ArticleWhat We’ve Learned About Human Connection – Customer Service Lessons
Seamless Human Response. We’ve been talking about this at Contact One for years. It’s the reason we exist. But this year, we’ve also seen how important human connection is. Throughout this pandemic,...
View ArticleGoogle Voice for Business: Using Google’s VoIP service for your business
The Basic Features of the Free Version of Google Voice In this article, we are talking about the free consumer version of Voice, which has been around since 2009. In 2019, Google released Voice for...
View Article
